Online reputation management is the monitoring of negative and positive mentions online about your business. It aims to correct and resolve negative mentions and encourage positive mentions generated on social media sites, review sites, and other forms of online media.
Reviews sway customers
Online reviews can be a major deciding factor on whether someone does business with you. How is your online rating? Ignoring reviews, both positive and negative, reflects poorly on a company. Our review management team monitors and reacts to both positive and negative reviews. Professional response to a negative review is very important to show a responsibility to resolve an issue and, in some cases, will cause a once angry customer to change their review positively. Reacting to positive reviews displays customer appreciation and can help boost a person’s willingness to try your company.
With our online reputation management program, we:
We monitor online mentions (both negative and positive) of your business on:
- Review-based directory websites: Google My Business, Yelp, Merchant Circle, City Search, Manta, and many more.
- Social media mentions
- Internet mentions
When a negative review has been located, we take the necessary steps to either remove the review or respond professionally
We use review management software to encourage positive feedback while trying to capture unhappy clients before they review negatively.